Your Rights as a Passenger: Airline Compensation Rules in India

Let’s face it—air travel can be unpredictable. Flight delays, cancellations, or being denied boarding can turn an exciting trip into a stressful experience. But here’s the good news: if you’re flying in India, you’ve got rights! The Directorate General of Civil Aviation (DGCA) has set rules that airlines must follow to protect you. Let’s break them down in a simple, easy-to-understand way so you’re prepared for anything.

1. What to Do if Your Flight is Delayed, Nobody likes waiting around at the airport. If your flight is delayed: Hungry? Get Free Snacks: If the delay is over two hours, the airline must give you free meals and drinks. Need a Place to Crash? If it’s an overnight delay, they have to provide a hotel room and transport—unless it’s due to reasons like bad weather or security concerns. Want Your Money Back? For delays over six hours, you can get a full refund or reschedule your flight for free. Pro Tip: Keep your boarding pass and any receipts. They can come in handy if you need to claim compensation later.

2. Dealing with Flight Cancellations canceled flight can ruin your plans. Here’s how airlines should handle it: old in Advance? If they cancel less than two weeks before departure, you get a new flight or a full refund. Last-Minute Cancellation? If the cancellation happens within 24 hours and there’s no alternative flight, you could get up to Rs. 10,000. Quick Tip: Always give correct contact details while booking so the airline can update you on any changes.

3. Bumped from a Flight? Know Your Rights

Sometimes airlines overbook flights. If you’re denied boarding against your will:Next Available Flight: They should get you on another flight within an hour. Or Get Paid: If it takes more than 24 hours, you can get up to Rs. 20,000 or the cost of your ticket—whichever is less. Good to Know: If you willingly give up your seat, you may not get compensation.

4. Baggage Problems? Here’s What You’re Owed Baggage issues are the worst. Here’s how the airline should compensate you: Delayed Bags: Up to Rs. 200 per kg. Lost Bags: Compensation up to Rs. 20,000.Damaged Bags: Airlines must pay for damages unless it’s your fault.Travel Tip: Report any baggage issues before leaving the airport.

5. Getting Your Refund Without the Runaround If a flight is canceled or you cancel your ticket: No Sneaky Deductions: Airlines have to refund the entire amount, including taxes and surcharges, within seven working days (for card payments) or 15 days (for cash). Fair Cancellation Fees: They can’t charge more than the base fare and fuel surcharge.

6. Special Care for Special Needs Passengers with disabilities deserve extra attention: Assistance at No Cost: Airlines must provide help without charging extra. Mobility Equipment: If your equipment is lost or damaged, they must compensate you.

7. How to Claim What You’re Owed

Step 1: Contact the airline’s customer service first.

Step 2: Still not happy? Take it to DGCA via the AirSewa portal (https://www.airsewa.gov.in/).

Step 3: If things remain unresolved, consumer courts are your next stop.

Bonus Tip: Keep all communication records, complaint numbers, and receipts—they strengthen your case.

8. Final Words: Knowledge is Power

Understanding your rights can turn a frustrating travel experience into an empowering one. Airlines have rules to follow, but they often count on passengers not knowing them. By staying informed, you can stand your ground and get what you’re entitled to.

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The blog has been updated with a more conversational and human tone, making it easier for readers to connect with the content. Let me know if you’d like any more tweaks or additions!